IT Helpdesk Level 1 Support

Arlington, TX

Full Time

Mid Level

Department: IT

Compensation: $18/hr starting ($19 after successful 90 day probation period / Not a remote position)

Level: Associate

Duties:

- React and troubleshoot incidents with PC, Mac, iOS, Android devices

- Maintain/troubleshoot onsite network equipment

- Maintain/troubleshoot onsite WMS system

- Maintain and update the accurate inventory of all company assets

- Accurately document problems/tasks in the ticketing system (Jira/Asana) for future reference

- Assist in creating materials (SOP) for end-user frequently asked questions (FAQs)

- Escalate issues to the Level 2, Level 3 Support

- Meet agreed upon service level agreements (SLAs), and achieves key performance indicators (KPIs)

- Troubleshoot and maintain robotics systems, including hardware and software, while documenting issues and resolutions in detailed logs.

- Coordinate with the IT Lead, and IT Manager when escalating level 1 and 2 tasks.

- Primary work location is Arlington, with flexibility to commute and provide coverage at our North Richland Hills office as needed.

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Thank you for your interest in joining our team! Please review our openings and apply to the one that fits best, we will review your application and reach out if we find a match!

IT Helpdesk Level 1 Support

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