Role Overview

As a TechOps Technician, you will be the heartbeat of our warehouse technology. Unlike traditional desk-bound IT roles, you will be active on warehouse and retail floors, ensuring our physical hardware, and logistics systems run without a hitch.

Reporting directly to the Operations Manager, your main mission is to minimize downtime and keep our shipping, receiving, retail, and inventory pipelines moving at maximum efficiency.

Compensation: $19/hour during 90 day probationary period. $20/hour after successful probationary completion.

Hours: Full time 40/hours a week. Weekend on call rotations.

Key Responsibilities

• Device & Workstation Care: Deploy, configure, and repair retail/warehouse workstations, rugged tablets, Honeywell wearables.
• Industrial Printer Maintenance: Keep our packing slips and labels moving by maintaining, cleaning, and replacing parts on industrial thermal Zebra printers.
• CCTV & Security Systems: Support and maintain the physical functionality of on-site CCTV cameras and security surveillance hardware, including basic camera positioning, physical connectivity, and coordinate with vendors or remote teams for software/feed issues.
• "Smart Hands" Network Support: Assist remote SysOps (System Administrators) with physical network infrastructure (switches, cabling, mounting Access Points, and checking rack hardware).
• Operational Readiness: Manage local IT inventory, ensuring plenty of pre-configured backup scanners, printers, and workstations are ready for immediate "hot-swaps" on the floor.

Qualifications & Skills

• Experience: 2+ years of hands-on IT support, desktop support, or field technician experience—ideally within a fast-paced retail, warehouse, fulfillment, or manufacturing environment.
• Hardware & Systems Savvy: Strong familiarity with rugged mobile devices, thermal printers, physical workstation setups, and the deployment/configuration of CCTV hardware.
• Basic Networking: Solid understanding of physical network cabling (Cat6), patch panels, and Wi-Fi connectivity troubleshooting.
• The "Ops" Mindset: A strong sense of urgency. You understand that a broken printer or offline workstation isn't just a ticket — it's a bottleneck in our supply chain.
• Communication: Ability to explain technical fixes clearly to floor workers, while collaborating smoothly with our remote SysOps engineers.

Physical, Legal & Scheduling Requirements

• Drug-Free Workplace: Must be able to pass a pre-employment drug screening and consent to random drug testing in compliance with our safety policies.
• Ability to stand, walk, bend, and climb ladders across a large warehouse floor for the duration of a shift.
• Ability to safely lift and move equipment weighing up to 50 lbs.
• Flexibility to work shifts aligning with warehouse operating hours (including occasional weekend or overtime support during peak seasons).